Membership and billing

If you started a membership in the mobile app, you may already have an active plan. The website will not sell you a plan you already have, which protects you from being charged twice. Check Settings on your iPhone, or Subscriptions in the Play Store, to see whether CureWise is listed. If it is, sign in to CureWise with the same account and your membership will be active.

If you signed up in the CureWise mobile app, the store processed your payment, so CureWise cannot issue the refund. You will need to request it from the store.

Apple App Store: Go to reportaproblem.apple.com, sign in with the Apple ID you used, select the CureWise charge, and follow the prompts. Apple reviews each request and makes the decision.

Google Play: Request the refund through Google Play, where Google reviews each request and makes the decision. Google Play Help explains how to submit one.

If a refund is approved, your CureWise access ends as soon as the store notifies us, usually within a few minutes.

Cancelling is different from a refund. If you cancel, you keep access until the end of your current period or free trial, and no refund is issued. To cancel, use the same Subscriptions screen described above. Deleting the app does not cancel your membership. If you are in your free trial and do not want to continue, cancel at least a day before it ends to be safe.

When you start a membership in the CureWise mobile app, the purchase goes through Apple or Google, not CureWise. Neither asks you to enter a card in CureWise. Instead, the store uses the payment method already saved to your Apple ID or Google account. On an iPhone, you confirm with Face ID or your password. This is why you may not see a payment screen.

If you started with the 7-day free trial, the store charges your saved payment method when the trial ends, at the price of the plan you chose. Charges can take a day or so to show up. CureWise sends reminder emails before your trial ends, and Apple or Google may send their own as well.

To see your membership and charge on an iPhone, open Settings, tap your name, and tap ‘Subscriptions’. On Android, open the Play Store, tap your profile icon, then ‘Payments & subscriptions’ and ‘Subscriptions’. Your receipt email will also show it.

Because the store handles billing, CureWise cannot change or refund the charge.

These are two separate actions and it is worth understanding what each one does before you decide.

Cancelling your membership stops your plan from renewing at the end of your current billing period. Your account stays open, all of your health documents, chat history, Clinical History, and notes remain exactly where they are, and you can still log in. If you change your mind, you can resume your membership at any time before the period ends. Cancelling is the right choice if you want to take a break or are not ready to commit to renewing.

Deleting your account is permanent. When you request deletion, you have a 30-day window to change your mind. After that, everything is removed -- your profile, health documents, chats, notes, Clinical History, connected health systems, and care partner sharing. This cannot be undone once the grace period ends. If you subscribed through the App Store or Google Play, you will also need to cancel your billing separately through the store.

If you are not sure which is right for your situation, reach out to us at support@curewise.com and we can help you figure it out.

Yes, and this is important to know. If you signed up for CureWise through the Apple App Store or Google Play, your billing is managed through that store, not through CureWise directly. This means:

To cancel your plan, you will need to do so through your App Store or Google Play subscription settings, not through the CureWise app.

To update your payment method or resolve a past-due payment, go to your store account settings.

Gift vouchers and coupon codes are applied through the web version of CureWise and may show as status-only in the mobile app.

If you delete your CureWise account but do not also cancel your store subscription, you may continue to be charged. Make sure to cancel in both places.

No. The 7-day free trial is available once per account. If you cancel and decide to resubscribe later, or if your membership expires and you select a new plan, you will be charged immediately at the plan rate you choose. Your account and all your health data will still be there, you just won't receive a second trial period.

If you signed in with Apple and chose to hide your email, CureWise uses a private relay address to identify your account rather than your real email. This means if you try to sign in later using your actual email address and a password, the system will not recognize it as the same account.

The most reliable way to sign back into a CureWise account created with Apple is always to use the Continue with Apple button. This ensures you are returned to the correct account every time.

It's the goal. We're building commercial partnerships that will eventually let us offer CureWise at no cost to the patients who need it most. Every person facing a cancer diagnosis deserves access to the education and tools to find their best path forward. That's not a tagline — it's why we started this company.

We don't have a formal assistance program yet, but it's a priority. If cost is a real barrier, reach out to us directly — we want to figure something out.

Yes, actively. Our commitment is to pass any savings directly to customers as we find them.

Connecting your health records, building your Clinical History, and powering every conversation you have with CureWise all have real costs behind them. As a startup, we need to cover those costs to keep building. We're not charging because we want to — we're charging because we have to, for now.

Losing someone is hard enough without having to navigate managing memberships. We are deeply sorry for your loss.

If you are a family member, caregiver, or authorized representative of someone who subscribed to CureWise, please contact us at support@curewise.com and provide us with the name and email address of the subscriber. We will cancel the membership immediately. No formal documentation is required.

If a scheduled charge fails due to a cancelled card, Stripe makes 3 attempts and then the membership will cancel automatically.

You can cancel at any time with no penalty. You can cancel directly within the platform by clicking on your name/initials in the bottom left, navigate to ‘Membership & Billing’ under ‘My account’, and click ‘Cancel plan’ in the top right of the green box. You can also contact our support team and we will take care of it for you.

You will have the option to choose from three plans. Monthly at $49 per month, billed month to month. Three months at $42 per month, billed as $126 every three months (Save 14%). Yearly at $36.58 per month, billed as $439 annually (Save 25%). All three plans include a 7-day free trial and full platform access.

Yes, your first 7 days are completely free with no charges during that period. A credit card is required by our payment processor to complete account setup, even during the free trial. Think of it the same way a hotel holds a card at check-in: nothing is charged until your free period ends. We will always send you advance notice before any billing begins so you can make an informed decision with no surprises.

If you sign up in the mobile app, the App Store or Google Play manages your free trial and billing using the payment method saved to your Apple ID or Google account, and you will not be asked to enter a card in CureWise.